:root {
  --navy: #17233d;
  --navy-2: #213252;
  --blue: #2f5da8;
  --blue-soft: #eaf1fb;
  --red: #ed3d32;
  --red-soft: #fdecea;
  --green: #1e9b6c;
  --green-soft: #e8f7f0;
  --amber: #e9a323;
  --amber-soft: #fff5dd;
  --ink: #152033;
  --muted: #68758b;
  --line: #dde3ed;
  --surface: #ffffff;
  --canvas: #f5f7fb;
  --shadow: 0 16px 46px rgba(23, 35, 61, .08);
  --radius: 16px;
}

* { box-sizing: border-box; }
html, body { margin: 0; min-height: 100%; font-family: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; color: var(--ink); background: var(--canvas); }
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }
.app-shell { display: grid; grid-template-columns: 256px minmax(0, 1fr); min-height: 100vh; }
.sidebar { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; padding: 24px 18px 18px; color: #fff; background: linear-gradient(180deg, #17233d 0%, #111a2c 100%); z-index: 20; }
.brand { display: flex; align-items: center; gap: 12px; padding: 0 10px 24px; border-bottom: 1px solid rgba(255,255,255,.12); }
.brand-mark { display: grid; place-items: center; width: 42px; height: 42px; border-radius: 13px; background: linear-gradient(135deg, var(--red), #ff786c); font-weight: 800; letter-spacing: -.04em; box-shadow: 0 10px 25px rgba(237,61,50,.28); }
.brand strong, .sidebar-footer strong { display: block; font-size: 15px; }
.brand span, .sidebar-footer span { display: block; margin-top: 2px; font-size: 11px; color: rgba(255,255,255,.58); }
.nav { display: flex; flex-direction: column; gap: 5px; padding-top: 20px; }
.nav-label { margin: 18px 12px 7px; font-size: 10px; font-weight: 750; letter-spacing: .13em; color: rgba(255,255,255,.35); }
.nav-item { display: flex; align-items: center; gap: 12px; width: 100%; padding: 11px 12px; border: 0; border-radius: 11px; color: rgba(255,255,255,.72); background: transparent; text-align: left; transition: .18s ease; }
.nav-item:hover { color: #fff; background: rgba(255,255,255,.07); }
.nav-item.active { color: #fff; background: rgba(255,255,255,.12); box-shadow: inset 3px 0 0 var(--red); }
.nav-icon { display: grid; place-items: center; width: 24px; font-size: 21px; line-height: 1; }
.nav-item em { margin-left: auto; min-width: 24px; padding: 3px 7px; border-radius: 999px; color: #fff; background: rgba(255,255,255,.12); font-size: 11px; font-style: normal; text-align: center; }
.nav-item.active em { background: var(--red); }
.sidebar-footer { display: grid; grid-template-columns: 36px 1fr 34px; align-items: center; gap: 10px; margin-top: auto; padding: 15px 8px 0; border-top: 1px solid rgba(255,255,255,.12); }
.operator-avatar { display: grid; place-items: center; width: 36px; height: 36px; border-radius: 50%; color: var(--navy); background: #fff; font-size: 12px; font-weight: 800; }
.main { min-width: 0; }
.topbar { position: sticky; top: 0; z-index: 15; display: flex; align-items: center; justify-content: space-between; min-height: 90px; padding: 18px 32px; border-bottom: 1px solid var(--line); background: rgba(255,255,255,.92); backdrop-filter: blur(18px); }
.topbar-left, .topbar-actions { display: flex; align-items: center; gap: 14px; }
.eyebrow { margin: 0 0 3px; color: var(--red); font-size: 10px; font-weight: 800; letter-spacing: .14em; }
h1 { margin: 0; color: var(--navy); font-size: 25px; line-height: 1.1; letter-spacing: -.025em; }
h2 { margin: 0; color: var(--navy); font-size: 22px; }
h3 { margin: 0; color: var(--navy); font-size: 16px; }
.menu-toggle { display: none; border: 0; background: transparent; font-size: 23px; }
.global-search { display: flex; align-items: center; gap: 9px; width: min(360px, 27vw); height: 43px; padding: 0 11px; border: 1px solid var(--line); border-radius: 12px; color: var(--muted); background: #fff; }
.global-search input { min-width: 0; flex: 1; border: 0; outline: 0; color: var(--ink); background: transparent; font-size: 13px; }
kbd { padding: 3px 6px; border: 1px solid var(--line); border-bottom-width: 2px; border-radius: 6px; background: var(--canvas); font-size: 10px; }
.icon-button { position: relative; display: grid; place-items: center; width: 40px; height: 40px; border: 1px solid var(--line); border-radius: 11px; color: var(--muted); background: #fff; font-size: 19px; }
.sidebar .icon-button { border-color: transparent; color: rgba(255,255,255,.7); background: transparent; }
.notification-button i { position: absolute; top: 7px; right: 7px; width: 7px; height: 7px; border: 2px solid #fff; border-radius: 50%; background: var(--red); }
.primary-button, .secondary-button, .ghost-button, .danger-button { display: inline-flex; align-items: center; justify-content: center; gap: 7px; min-height: 41px; padding: 0 16px; border-radius: 11px; font-weight: 720; font-size: 13px; transition: .18s ease; }
.primary-button { border: 1px solid var(--red); color: #fff; background: var(--red); box-shadow: 0 8px 18px rgba(237,61,50,.18); }
.primary-button:hover { transform: translateY(-1px); background: #d9342b; }
.secondary-button { border: 1px solid var(--line); color: var(--navy); background: #fff; }
.ghost-button { border: 1px solid transparent; color: var(--blue); background: transparent; }
.danger-button { border: 1px solid #f7c7c3; color: #c72f28; background: var(--red-soft); }
.content { padding: 28px 32px 48px; }
.page-grid { display: grid; gap: 20px; }
.metric-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; }
.metric-card, .panel { border: 1px solid var(--line); border-radius: var(--radius); background: var(--surface); box-shadow: var(--shadow); }
.metric-card { position: relative; min-height: 145px; padding: 20px; overflow: hidden; }
.metric-card::after { content: ""; position: absolute; top: -40px; right: -40px; width: 110px; height: 110px; border-radius: 50%; background: var(--metric-soft, var(--blue-soft)); }
.metric-icon { position: relative; z-index: 1; display: grid; place-items: center; width: 38px; height: 38px; margin-bottom: 16px; border-radius: 11px; color: var(--metric, var(--blue)); background: var(--metric-soft, var(--blue-soft)); font-size: 18px; }
.metric-value { display: block; color: var(--navy); font-size: 28px; font-weight: 790; letter-spacing: -.04em; }
.metric-label { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.metric-note { display: inline-flex; gap: 5px; margin-top: 11px; color: var(--green); font-size: 11px; font-weight: 700; }
.dashboard-columns { display: grid; grid-template-columns: minmax(0, 1.45fr) minmax(280px, .75fr); gap: 20px; }
.panel { min-width: 0; }
.panel-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 19px 20px; border-bottom: 1px solid var(--line); }
.panel-header p { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.panel-body { padding: 20px; }
.toolbar { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.toolbar-group { display: flex; gap: 9px; flex-wrap: wrap; }
.search-field, .select-field { height: 40px; border: 1px solid var(--line); border-radius: 10px; color: var(--ink); background: #fff; outline: 0; }
.search-field { width: min(320px, 70vw); padding: 0 13px; }
.select-field { padding: 0 32px 0 12px; }
.segmented { display: inline-flex; padding: 4px; border-radius: 11px; background: var(--canvas); }
.segmented button { padding: 8px 12px; border: 0; border-radius: 8px; color: var(--muted); background: transparent; font-size: 12px; font-weight: 700; }
.segmented button.active { color: var(--navy); background: #fff; box-shadow: 0 2px 8px rgba(23,35,61,.1); }
.data-table { width: 100%; border-collapse: collapse; }
.data-table th { padding: 11px 12px; border-bottom: 1px solid var(--line); color: var(--muted); font-size: 10px; letter-spacing: .07em; text-align: left; }
.data-table td { padding: 13px 12px; border-bottom: 1px solid #edf0f5; font-size: 12.5px; vertical-align: middle; }
.data-table tbody tr { transition: .15s ease; }
.data-table tbody tr:hover { background: #fafbfe; }
.data-table tr:last-child td { border-bottom: 0; }
.name-cell { display: flex; align-items: center; gap: 10px; }
.avatar { display: grid; place-items: center; flex: 0 0 auto; width: 34px; height: 34px; border-radius: 10px; color: var(--blue); background: var(--blue-soft); font-size: 11px; font-weight: 800; }
.name-cell strong { display: block; color: var(--navy); }
.name-cell span, .muted { color: var(--muted); font-size: 11px; }
.badge { display: inline-flex; align-items: center; gap: 5px; padding: 5px 8px; border-radius: 999px; font-size: 10px; font-weight: 750; white-space: nowrap; }
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.badge.open { color: #c7760c; background: var(--amber-soft); }
.badge.resolved { color: var(--green); background: var(--green-soft); }
.badge.callback { color: var(--red); background: var(--red-soft); }
.badge.neutral { color: var(--blue); background: var(--blue-soft); }
.row-actions { display: flex; justify-content: flex-end; gap: 5px; }
.row-action { width: 31px; height: 31px; border: 1px solid var(--line); border-radius: 8px; color: var(--muted); background: #fff; }
.timeline { display: flex; flex-direction: column; }
.timeline-item { position: relative; display: grid; grid-template-columns: 11px 1fr auto; gap: 11px; padding: 0 0 18px; }
.timeline-item::after { content: ""; position: absolute; left: 5px; top: 11px; bottom: 0; width: 1px; background: var(--line); }
.timeline-item:last-child::after { display: none; }
.timeline-dot { position: relative; z-index: 1; width: 11px; height: 11px; margin-top: 4px; border: 3px solid var(--surface); border-radius: 50%; background: var(--blue); box-shadow: 0 0 0 1px var(--blue); }
.timeline-item strong { display: block; color: var(--navy); font-size: 12.5px; }
.timeline-item p { margin: 4px 0 0; color: var(--muted); font-size: 11.5px; line-height: 1.45; }
.timeline-time { color: var(--muted); font-size: 10px; }
.empty-state { display: grid; place-items: center; min-height: 280px; padding: 35px; text-align: center; }
.empty-state-icon { display: grid; place-items: center; width: 58px; height: 58px; margin-bottom: 14px; border-radius: 17px; color: var(--blue); background: var(--blue-soft); font-size: 28px; }
.empty-state p { max-width: 420px; margin: 8px 0 18px; color: var(--muted); font-size: 13px; line-height: 1.55; }
.progress-list { display: grid; gap: 14px; }
.progress-row { display: grid; grid-template-columns: 150px 1fr 38px; align-items: center; gap: 12px; }
.progress-row span { font-size: 11px; font-weight: 700; color: var(--navy); }
.progress-track { height: 8px; border-radius: 999px; background: #edf0f5; overflow: hidden; }
.progress-track i { display: block; height: 100%; border-radius: inherit; background: linear-gradient(90deg, var(--blue), #6d91ce); }
.progress-row em { color: var(--muted); font-size: 11px; font-style: normal; text-align: right; }
.report-grid { display: grid; grid-template-columns: repeat(3, minmax(0,1fr)); gap: 16px; }
.report-card { padding: 19px; border: 1px solid var(--line); border-radius: 14px; background: #fff; }
.report-card-icon { display: grid; place-items: center; width: 39px; height: 39px; margin-bottom: 24px; border-radius: 11px; color: var(--blue); background: var(--blue-soft); font-size: 18px; }
.report-card p { min-height: 38px; color: var(--muted); font-size: 11.5px; line-height: 1.5; }
.report-card button { margin-top: 6px; padding: 0; border: 0; color: var(--blue); background: transparent; font-size: 12px; font-weight: 750; }
.modal-backdrop { position: fixed; inset: 0; z-index: 50; display: grid; place-items: center; padding: 20px; background: rgba(10,18,32,.5); backdrop-filter: blur(5px); }
.modal-backdrop[hidden] { display: none; }
.modal { width: min(660px, 100%); max-height: 90vh; overflow: auto; border-radius: 19px; background: #fff; box-shadow: 0 30px 90px rgba(6,13,25,.25); }
.modal-header { display: flex; justify-content: space-between; align-items: flex-start; padding: 22px 24px; border-bottom: 1px solid var(--line); }
.modal-body { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: 15px; padding: 22px 24px; }
.field { display: grid; gap: 6px; }
.field.full { grid-column: 1 / -1; }
.field label { color: var(--navy); font-size: 11px; font-weight: 750; }
.field input, .field select, .field textarea { width: 100%; border: 1px solid var(--line); border-radius: 10px; outline: 0; color: var(--ink); background: #fff; }
.field input, .field select { height: 42px; padding: 0 12px; }
.field textarea { min-height: 90px; padding: 11px 12px; resize: vertical; }
.field input:focus, .field select:focus, .field textarea:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(47,93,168,.11); }
.modal-footer { display: flex; justify-content: flex-end; gap: 9px; padding: 16px 24px 22px; }
.toast-region { position: fixed; right: 22px; bottom: 22px; z-index: 80; display: grid; gap: 9px; }
.toast { min-width: 270px; padding: 13px 15px; border: 1px solid #bde5d3; border-radius: 12px; color: #116845; background: #f0fbf6; box-shadow: var(--shadow); font-size: 12px; animation: toastIn .2s ease; }
@keyframes toastIn { from { opacity: 0; transform: translateY(8px); } }

@media (max-width: 1050px) {
  .metric-grid { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .dashboard-columns { grid-template-columns: 1fr; }
  .report-grid { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .global-search { width: 250px; }
}
@media (max-width: 800px) {
  .app-shell { grid-template-columns: 1fr; }
  .sidebar { position: fixed; left: 0; transform: translateX(-102%); width: 256px; transition: transform .2s ease; }
  .sidebar.open { transform: translateX(0); }
  .menu-toggle { display: block; }
  .topbar { padding: 15px 18px; }
  .content { padding: 20px 16px 38px; }
  .global-search, .notification-button { display: none; }
  .metric-grid { grid-template-columns: 1fr 1fr; }
  .report-grid { grid-template-columns: 1fr; }
  .table-wrap { overflow-x: auto; }
  .data-table { min-width: 720px; }
}
@media (max-width: 520px) {
  .topbar-actions .primary-button { width: 42px; padding: 0; font-size: 0; }
  .topbar-actions .primary-button span { font-size: 19px; }
  .metric-grid { grid-template-columns: 1fr; }
  .modal-body { grid-template-columns: 1fr; }
  .field.full { grid-column: auto; }
  .progress-row { grid-template-columns: 110px 1fr 32px; }
}

[hidden] { display:none !important; }
.logout-link { color:#c4cfe2; font-size:12px; margin-left:auto; }
.sidebar-footer>div:nth-child(2) { min-width:0; }
.sidebar-footer strong { overflow:hidden; text-overflow:ellipsis; max-width:130px; }
.portal-banner { display:flex; align-items:center; justify-content:space-between; gap:24px; border:1px solid #d9e3f3; border-radius:var(--radius); padding:30px; background:linear-gradient(120deg,#edf3fc,#fff); }
.portal-banner h2 { margin:8px 0 10px; font-size:27px; letter-spacing:-.6px; }
.portal-banner p { color:var(--muted); max-width:620px; line-height:1.6; margin:0; }
.portal-banner .eyebrow { color:var(--blue); font-size:10px; }
.portal-banner button { flex-shrink:0; }
.ticket-metrics { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:16px; }
.ticket-metric { padding:20px; border:1px solid var(--line); border-radius:14px; background:white; display:flex; justify-content:space-between; gap:10px; align-items:center; }
.ticket-metric strong { font-size:30px; letter-spacing:-1px; }
.badge.progress { background:#eaf1fb; color:#2f5da8; }
.badge.waiting { background:#f1eafe; color:#7653af; }
.ticket-search-label { display:grid; gap:7px; color:var(--muted); font-size:12px; min-width:0; }
.ticket-search-label:first-child { flex:1; }
.ticket-search-label .search-field { width:100%; }
.toolbar:has(.ticket-search-label) { align-items:end; }
.ticket-subject { background:none; border:0; padding:0; text-align:left; color:var(--ink); font-weight:650; line-height:1.5; }
.ticket-subject:hover { color:var(--blue); text-decoration:underline; }
.ticket-empty { text-align:center; padding:40px 20px; color:var(--muted); }
.ticket-form { max-width:850px; display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:20px; }
.ticket-form .full,.ticket-form-actions,.ticket-form .form-hint,.ticket-form .form-error,.customer-context { grid-column:1/-1; }
.customer-context { display:grid; gap:5px; background:var(--blue-soft); padding:16px; border-radius:10px; }
.customer-context span { font-size:13px; color:var(--muted); }
.ticket-form-actions { display:flex; justify-content:flex-end; gap:12px; }
.form-hint,.access-note { color:var(--muted); line-height:1.6; font-size:13px; margin:0; }
.access-note { background:#fff5dd; color:#795b20; padding:14px; border-radius:10px; }
.form-error { color:#b42b24; font-size:13px; }
.form-error:empty { display:none; }
.ticket-detail-grid { display:grid; grid-template-columns:minmax(0,1fr) 320px; gap:24px; margin-top:16px; align-items:start; }
.ticket-detail-grid .page-grid { min-width:0; }
.ticket-detail-title { display:flex; justify-content:space-between; align-items:start; gap:16px; }
.ticket-detail-title h2 { font-size:22px; margin:0; line-height:1.4; overflow-wrap:anywhere; }
.ticket-detail-title .badge { flex-shrink:0; }
.preserve-lines { white-space:pre-wrap; overflow-wrap:anywhere; line-height:1.7; }
.ticket-solution { background:var(--green-soft); border-radius:10px; padding:16px; margin-top:22px; }
.ticket-solution p { margin-bottom:0; }
.ticket-history { list-style:none; padding:0 26px; margin:0; }
.ticket-history li { display:grid; grid-template-columns:12px minmax(0,1fr); gap:16px; padding:22px 0; border-bottom:1px solid var(--line); }
.event-dot { width:9px; height:9px; background:var(--blue); border-radius:50%; margin-top:5px; }
.event-meta { display:flex; justify-content:space-between; gap:14px; flex-wrap:wrap; font-size:12px; }
.event-meta time { color:var(--muted); }
.ticket-history p { font-size:14px; margin:10px 0 0; }
.ticket-facts { display:grid; gap:10px; margin:0 0 26px; }
.ticket-facts dt { color:var(--muted); font-size:12px; }
.ticket-facts dd { margin:0 0 8px; font-size:14px; overflow-wrap:anywhere; }
#ticketStatusForm { display:grid; gap:16px; }
.detail-refresh { margin-top:20px; width:100%; }
.account-form { max-width:760px; display:grid; gap:20px; }
.account-form .field { width:100%; }
.access-card { margin:60px auto; max-width:600px; padding:40px; border:1px solid var(--line); border-radius:20px; background:white; }
.access-card>.brand-mark { margin-bottom:26px; color:white; }
.access-card h2 { font-size:30px; letter-spacing:-.8px; }
.access-card p { color:var(--muted); line-height:1.7; }
.access-card a { display:inline-flex; text-decoration:none; margin-top:16px; }
.portal-locked .sidebar,.portal-locked .topbar { display:none; }
.portal-locked .app-shell { grid-template-columns:1fr; }
button:disabled { opacity:.6; cursor:wait; }
.auth-form { display:grid; gap:18px; margin:26px 0; }
.auth-form .field { width:100%; }
.activation-result { display:grid; gap:12px; padding:24px; margin-bottom:24px; border:1px solid #b6dacb; border-radius:14px; background:var(--green-soft); }
.activation-result input { width:100%; padding:12px; border:1px solid var(--line); border-radius:8px; }
.activation-result p { margin:0; line-height:1.5; font-size:13px; }
.pagination { display:flex; align-items:center; justify-content:space-between; gap:16px; flex-wrap:wrap; font-size:12px; color:var(--muted); }
button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible { outline:3px solid #7ca7e5; outline-offset:3px; }
@media(max-width:1100px){.ticket-detail-grid{grid-template-columns:minmax(0,1fr)}.ticket-detail-side{max-width:none}.ticket-metric{display:grid;justify-content:start}.portal-banner{padding:24px}}
@media(max-width:650px){.portal-banner{display:block}.portal-banner button{margin-top:20px}.portal-banner h2{font-size:23px}.ticket-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ticket-metric{padding:15px}.ticket-metric .badge{font-size:10px;white-space:normal}.toolbar:has(.ticket-search-label){display:grid;grid-template-columns:1fr}.ticket-form{grid-template-columns:1fr}.ticket-detail-title{display:block}.ticket-detail-title .badge{margin-top:12px}.access-card{margin:20px auto;padding:24px}.ticket-history{padding:0 18px}}